FAQs
What does Strykr sell?
Strykr is an online store focused on footballs and football-related products. Our selection is intended for different playing needs, including training, practice, recreational games, team activities, and everyday football sessions.
Where does Strykr ship?
Strykr currently offers free standard shipping across the USA.
At this time, we do not offer international shipping.
Is shipping free?
Yes. Strykr provides free standard shipping across the USA.
For complete information about processing, shipping, and delivery, please review our Shipping Policy.
How long does it take to process my order?
Orders generally begin processing after the order has been successfully placed and payment has been confirmed.
Our standard order-processing and fulfillment procedures may take up to 6 business days, depending on the order and circumstances.
For more detailed information, please review our Shipping Policy.
What is the order cutoff time?
The standard order cutoff time is 4:00 PM Eastern Time, Monday through Friday.
Orders placed after the applicable cutoff time may be processed on the next business day.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at support@strykrr.store.
We will try to accommodate cancellation requests when possible. However, cancellation may not be possible once an order has entered processing or dispatch.
What payment methods do you accept?
Strykr accepts the payment methods displayed and available at checkout.
Depending on availability, payment options may include:
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Credit cards
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Debit cards
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Other payment methods presented at checkout
Available payment methods may vary depending on your device, location, payment provider, and other checkout conditions.
What should I do if my payment is declined?
If your payment is declined, first check that your payment details are correct and that your payment method has sufficient available funds.
You can also contact your bank or payment provider or try another payment method available at checkout.
If you continue to experience problems, contact us at support@strykrr.store.
Can I return a football if I change my mind?
Change-of-mind returns may be considered subject to the conditions in our Return and Refund Policy.
Customers should contact Strykr before sending any product back.
How long do I have to request a return?
Our standard return period is 30 days from the date of delivery, subject to the conditions and exclusions described in our Return and Refund Policy.
What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, contact us as soon as possible.
Please report the issue within 48 hours of receiving the product so that we can review the matter.
Where appropriate, we may request photographs or other information to help us assess the issue.
Who pays return shipping?
For qualifying damaged, defective, or incorrect products attributable to Strykr, we will handle applicable return-shipping arrangements as appropriate.
For eligible change-of-mind returns, the customer may generally be responsible for return shipping costs.
Please review our Return and Refund Policy for complete details.
How long does a refund take?
Once a refund has been approved, it may take up to 30 business days to be processed by Strykr and/or the relevant payment provider.
The time required for the refunded funds to appear in your account can also depend on your bank or payment provider.
Where will my refund be sent?
Approved refunds will generally be issued to the original payment method used for the purchase, subject to applicable circumstances and payment-provider procedures.
Can I exchange a football?
If you need an exchange because you received an incorrect, damaged, or defective product, contact our support team before returning the item.
Any exchange request will be reviewed according to the applicable terms of our Return and Refund Policy.
How can I contact Strykr?
You can contact our customer support team through:
Email: support@strykrr.store
Phone: +1 (878) 293-8565
Customer Support: Available 24/7
Where is Strykr located?
Strykr's business address is:
729 Hetzel Terrace Se
Leesburg, VA 20175
United States
You can view the location on Google Maps.
How can I ask about a football before purchasing?
If you have a question about a product before placing an order, contact us at support@strykrr.store.
Please provide the product name or relevant product information so our support team can better understand your question.
What information should I provide when contacting support?
For order-related questions, we recommend providing your:
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Full name
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Order number
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Product name
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Date of purchase, if applicable
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Description of your question or issue
For your security, never send your full payment-card number, card security code, password, or other sensitive payment credentials through email.
Do I need an account to place an order?
If the store provides a guest-checkout option, you may be able to place an order without creating a customer account. Available checkout options are determined by the store's current checkout configuration.
How can I find information about a specific football?
Product-specific information such as available sizes, design, materials, specifications, and other characteristics should be reviewed on the individual product page before placing an order.
If you need clarification about a product, you can contact Strykr's support team.
Are all footballs suitable for every type of play?
Not necessarily. Footballs can differ in size, construction, materials, intended use, and other characteristics.
Customers should review the product description and specifications for the particular football they are considering before purchasing.
What if I have a question that is not answered here?
If you cannot find the answer to your question in this FAQ, please contact Strykr directly.
Email: support@strykrr.store
Phone: +1 (878) 293-8565
Support: 24/7
Our team will assist with your question as appropriate.