Return & Refund Policy

Last Updated: September 22, 2026

Thank you for shopping with Strykr. We want customers to understand the conditions that apply when requesting a return, refund, or exchange. This Return and Refund Policy explains the eligibility requirements, return process, refund procedures, and how we handle orders involving damaged, defective, or incorrect products.

Strykr is an online store focused on footballs. Please review this policy before placing an order. By purchasing from our store, you acknowledge that returns and refunds are subject to the conditions described below and any applicable consumer protection laws.

1. Return Period

Customers may request a return within 30 days of delivery, subject to the eligibility requirements in this policy.

The return period begins on the date the order is delivered. Customers should contact our support team within this period if they wish to request a return or report a problem with an item.

A return request submitted within the return period does not automatically mean that the return or refund is approved. Each request is reviewed according to the reason for the return, the condition of the product, and the requirements described in this policy.

2. Reasons for Return

Return requests may be considered for the following reasons:

• The football arrives damaged or defective.

• The customer receives a product different from the one ordered.

• The customer changes their mind or no longer wishes to keep the product, subject to the conditions of this policy.

The available resolution may vary depending on the reason for the request and the circumstances of the order.

3. Damaged or Defective Products

If a football arrives damaged or defective, please contact our customer support team as soon as possible.

To help us review the issue, provide:

• Your order number or other relevant order information.

• A description of the damage or defect.

• Clear photographs showing the issue, where possible.

Please report a damaged or defective product within 48 hours of delivery so that we can review the matter promptly.

We will assess the information provided and determine the appropriate next steps according to the circumstances and this policy. Where the issue qualifies for a return or refund and is attributable to Strykr, the applicable return shipping arrangements will be handled by us.

A product should not be sent back before our support team provides or confirms the relevant return instructions.

4. Incorrect Products

If you receive a football or other item that is different from the product you ordered, contact our customer support team as soon as possible.

Please include your order information and a clear description of the item received. Photographs may also help us review the issue.

If the incorrect product was sent due to an error on our side, we will review the request and provide an appropriate resolution in accordance with this policy. Where a return is required for a qualifying error attributable to Strykr, we will handle the applicable return shipping arrangements.

Please wait for instructions from our support team before returning the item.

5. Change-of-Mind Returns

If you change your mind, decide that you no longer want the product, or request a return for a reason unrelated to damage, defect, or an incorrect item, your request may be considered subject to the conditions of this policy.

For a change-of-mind or customer-preference return, the customer is generally responsible for the return shipping cost.

The product must meet the applicable return requirements, and the return must be requested within the stated return period. Contact our support team before sending the item back so that we can review your request and provide the relevant instructions.

6. Return Eligibility and Product Condition

A return request must meet the conditions of this policy to be considered eligible.

When reviewing a request, we may consider the reason for the return, the delivery date, the product’s condition, and whether the customer followed the return instructions provided by our support team.

Customers should take reasonable care of the product while it is in their possession and should not intentionally damage, alter, or misuse it.

If a product has been damaged through misuse, unauthorized alteration, or handling unrelated to an issue present when it arrived, the return request may not qualify under this policy.

Nothing in this section limits any rights customers may have under applicable consumer protection laws.

7. How to Request a Return

To request a return, contact our customer support team before shipping the product back.

Please provide:

• Your order number.

• The name or description of the product.

• The date the order was delivered, if available.

• The reason for the return.

• Supporting photographs or other information, where relevant.

Our team will review the request and explain the next steps. Please do not send a product to our business address unless our support team has specifically confirmed that the address is authorized for your return.

Sending an item back without first contacting us may delay the review of your request.

8. Return Authorization and Instructions

After receiving your request, our support team will review the information and determine whether the return can proceed under this policy.

If the return is approved, we will provide the applicable instructions, including any relevant information about the return shipment.

Customers should follow the instructions provided and ensure that the product is packaged appropriately for its return journey.

A return request is not considered fully completed merely because the customer has contacted us. The item must follow the applicable return process, and any refund or other resolution remains subject to review and approval.

9. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

For a qualifying damaged, defective, or incorrect product attributable to Strykr: We will provide or arrange the applicable return shipping label or return shipping instructions, as appropriate.

For a change-of-mind or customer-preference return: The customer is generally responsible for the return shipping cost.

If you are uncertain who is responsible for return shipping in your particular situation, contact our support team before sending the product back.

10. Review of Return Requests

Return requests are reviewed based on the information provided and the circumstances of the order.

For claims involving damaged, defective, or incorrect products, the review process generally takes 3–7 business days. The time required may vary depending on the information needed to assess the request.

We may contact you if additional details are required. Providing clear order information and relevant photographs can help us understand the issue.

Once the review is complete, our support team will communicate the applicable decision and next steps.

11. Refund Eligibility

A refund may be issued when a return or other claim is approved under this policy.

Refund eligibility depends on the circumstances, including the reason for the request and whether the relevant requirements have been met.

Submitting a return request does not guarantee a refund. We will review the request and determine the appropriate resolution in accordance with this policy and applicable law.

Where a refund is approved, it is generally issued to the original payment method used for the purchase, unless another arrangement is required or permitted.

12. Refund Processing Time

Approved refunds may take up to 30 business days to be processed.

After a refund has been issued, the time it takes for the funds to appear in the customer’s account may depend on the payment provider, card issuer, bank, or financial institution.

The timeframes of third-party payment providers and financial institutions are outside our direct control. If a refund has been issued but does not appear in your account, you may wish to check with your payment provider or financial institution.

If you have questions about the status of an approved refund, contact our customer support team with your order details.

13. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, a replacement or exchange may be considered where appropriate and available.

The available resolution depends on the circumstances of the claim, the product involved, and the options available at the time of review.

Please contact our support team before returning an item. We will review your request and explain whether a replacement, exchange, refund, or another appropriate resolution may apply.

An exchange or replacement is not guaranteed in every situation.

14. Non-Eligible Return Requests

A return request may not qualify under this policy in circumstances such as:

• The request is made after the 30-day return period, unless applicable law requires otherwise.

• The product has been damaged through misuse, neglect, or unauthorized alteration after delivery.

• The request does not meet the applicable eligibility requirements.

• The product is returned without following the instructions provided by our support team.

• The information provided is insufficient to assess the request and the requested details are not supplied.

These circumstances will be considered in accordance with the details of the individual request and applicable law.

15. Orders That Have Not Yet Been Delivered

If you have a question about an order that has not yet arrived, please contact our support team with your order details.

A shipping delay or an order that is still in transit is not automatically treated as a completed return. We will review the available information and explain the applicable next steps.

For information about order processing, shipping, and delivery estimates, please review our Shipping Policy.

16. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details at checkout.

If an order is delayed or cannot be delivered because the address supplied by the customer is incorrect or incomplete, contact our support team for assistance.

Any return, refund, or other resolution in such circumstances will depend on the details of the order, the status of the shipment, and applicable requirements. Please contact us before assuming that a refund or reshipment will be available.

17. Contacting Customer Support

Our customer support team is available 24/7 to assist with questions about returns, refunds, exchanges, damaged products, incorrect items, and the status of a return request.

When contacting us, please include your order number and a clear explanation of the issue. This helps us identify the purchase and review your request.

Email: support@strykrr.store

Phone: +1 (878) 293-8565

18. Business Address

Strykr’s business address is:

729 Hetzel Terrace Se Leesburg VA 20175

Please do not send a return to this address unless our support team has specifically confirmed that it is the correct and authorized return destination for your request.

19. Related Store Policies

This Return and Refund Policy should be read together with the other applicable Strykr store policies.

Our Shipping Policy explains shipping locations, shipping charges, order processing, and estimated fulfillment timeframes.

Our Payment Policy explains payment methods and other payment-related conditions.

Our Privacy Policy describes how customer information is handled, and our Terms of Service explain the terms governing use of the website and purchases made through Strykr.

20. Policy Updates

Strykr may update this Return and Refund Policy from time to time to reflect changes to our procedures, store operations, or applicable requirements.

When an updated version is published, the revised policy will include an updated “Last Updated” date. Customers should review the policy periodically to remain informed about the terms that apply to return and refund requests.

Any policy update will be subject to applicable law and will not remove rights that customers are legally entitled to retain.

21. Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return or refund request, please contact us:

Strykr

Email: support@strykrr.store

Phone: +1 (878) 293-8565

Customer Support: Available 24/7

Business Address: 729 Hetzel Terrace Se Leesburg VA 20175

Thank you for shopping with Strykr. We appreciate your business and will review return and refund requests according to this policy and applicable requirements.